Secret Benefits sells credit packs rather than a monthly plan, so there is usually no subscription to cancel; to leave, delete the account from the Account page in your settings, and expect to lose any unused credits, because no source says they are refunded.
Secret Benefits works differently from most sugar dating sites. Sugar daddies buy credits in packs and spend them to unlock conversations and photo albums. Sugar babies use the site free. That changes what "cancel" means. The steps below come from the site's own terms of service, plus third-party guides where the official pages are silent. The official site blocked automated access in October 2026, so the terms quoted are from an archived copy dated January 19, 2026.
The short answer
If you only ever bought credit packs, nothing renews and there is nothing to switch off. Before you delete, check your account for any saved card or automatic top-up setting, because sources disagree on whether one exists. Then delete the account from your Account page. The terms say a deleted account is terminated and the profile removed. There is no app to uninstall: no Secret Benefits app turned up in the Apple App Store, and third-party reviews describe the service as web-only. Do not expect money back for unused credits.
Step by step
Step 1: check for anything that bills you again. Log in on the website and look through your billing or credit history. Third-party reviews say credit packs are one-time purchases with no monthly renewal. One earlier third-party source mentioned an auto-purchase setting that can be turned off, while DatingScout says credits do not refill automatically. If you see an automatic top-up option, switch it off first. The terms also say: "If you wish to change or cancel your subscription, you can contact us." Use the contact form if anything still renews.
Step 2: remove photos and the verification video. A third-party deletion guide says photos, videos and messages may need to be deleted separately, and suggests removing the verification video too. Do this before you close the account, while you can still log in.
Step 3: delete the account. The official terms say you can change your membership status "by following the instructions on your Account page". Third-party guides give the path on desktop as Settings, then Membership Settings, then Account Management, then "No thanks, deactivate my profile", followed by your password. On a phone browser the path they give is Settings, then Account, then Delete Account, then your password. A confirmation email follows.
Step 4: keep proof. Save the confirmation email. If you paid by card and see a charge after deletion, you have a dated record.
| Item | What the record shows | Source | Checked |
|---|---|---|---|
| Billing model | Credits bought in packs: 100 for $59, 500 for $169, 1,000 for $289 (third-party) | DatingScout UK | October 2026 |
| Auto-renew | No monthly renewal per third-party reviews; one source mentions an auto-purchase setting (conflict) | DatingScout, VIDA Select | October 2026 |
| Cancel a subscription | "If you wish to change or cancel your subscription, you can contact us" | Secret Benefits terms (archived) | October 2026 |
| Delete | "Your account will be terminated and your profile will be removed" | Secret Benefits terms (archived) | October 2026 |
| Reactivate | Not possible after deletion; a new sign-up is needed (third-party) | BoostMatches | October 2026 |
| Unused credits | Do not expire but are non-refundable (third-party) | VIDA Select | October 2026 |
| Chargebacks | A reversed payment can end your account with no refund | Secret Benefits terms (archived) | October 2026 |
| App | No Secret Benefits app in a US App Store search; no native app per DatingScout | Apple search, DatingScout | October 2026 |
Refunds: what the rules say
The archived terms do not set out a refund policy. The only refund rule they state is negative: if you reverse a payment, the company can close your account and you "will not be entitled to a refund". Third-party sources split. VIDA Select says credits are non-refundable. DatingScout says refunds, where given, are usually partial, reduced by the credits already used. Neither is an official promise. If you were charged in error, contact support in writing and keep the reply.
Delete versus deactivate
Third-party guides use both words for the same button. One guide says the account stays active for some days after you request deletion before it is fully removed. The official terms add that a profile "may still remain visible even if you're not actively using the service", which is a reason to delete rather than simply stop logging in. The privacy policy says you can access your information "until your account has been deleted".
What users complain about most
Secret Benefits scores 1.6 out of 5 on Trustpilot from 977 reviews, and the profile shows no recent company replies. The recurring themes are profiles that look fake or inactive, messages that prompt a credit purchase and then go quiet once the conversation is unlocked, steady pressure to buy more credits, and support tickets left unanswered. One reviewer put the credit problem as "you'll spend money opening that message only to get no reply". Complaints about cancelling are rarer than on subscription sites, because there is usually no recurring charge to fight.
Before you cancel
- Spend or write off your credits. No source says unused credits are refunded. If you plan to come back, deleting means a new account, and it is unclear whether old credits carry over.
- Watch for look-alike domains. Typosquat sites such as secret-benefits.site and secretsbenefits.app turned up in web search results in September 2026. Log in only at secretbenefits.com.
- Disputes have a cost. A chargeback can close the account with no refund under the terms. Try support first.
- Scams do not end with your account. If a match moved you to another app and is now asking for money, read sugar daddy asks for a fee or gift card.
What to do instead
If the credit costs were the problem, our Secret Benefits pricing breakdown shows how fast packs run down. If you are leaving the site but not sugar dating, compare the options in best Secret Benefits alternatives. If you are moving to a subscription site, note that those do renew, as covered in how to cancel a SugarDaddyMeet subscription.
FAQ
Does Secret Benefits have a subscription to cancel?
Usually not. Third-party reviews say it sells one-time credit packs with no monthly renewal. Sources disagree on whether an automatic top-up option exists, so check your billing settings, and contact support if anything still renews.
How do I delete my Secret Benefits account?
The official terms say to follow the instructions on your Account page. Third-party guides give the desktop path as Settings, Membership Settings, Account Management, then "No thanks, deactivate my profile" and your password.
Can I get a refund for unused Secret Benefits credits?
No source promises one. Third-party reviews say credits do not expire but are non-refundable, and the official terms deny any refund after a reversed payment.
Can I reactivate a deleted Secret Benefits account?
A third-party guide says no; you would need to sign up again. The official terms only say a deleted account is terminated and the profile removed.
Sources
- Secret Benefits terms of service (archived January 19, 2026)
- Secret Benefits privacy policy (archived January 19, 2026)
- DatingScout: Secret Benefits review
- DatingScout UK: Secret Benefits cost
- VIDA Select: Secret Benefits review
- BoostMatches: how to delete a Secret Benefits account
- Apple App Store search: secret benefits
- Trustpilot: secretbenefits.com